Delete your account & data
You can permanently delete your Zkootie account and the data associated with it at any time,
using either method below.
Option 1 - In the app (fastest, instant)
- Open any Zkootie game.
- Go to Settings or Menu, then Account.
- Tap Delete account and confirm.
Your account and data are deleted immediately.
Option 2 - By request (if you can’t access the app)
Email support@zkootie.com
from the email address linked to your account (or include the Apple/Google sign-in email you
used), with the subject “Delete my account”. We verify ownership and delete your
account and data within 30 days.
What gets deleted
- Your account / sign-in (Apple or Google identity link).
- Your membership/entitlement record and subscription records.
- Your purchase receipts held for verification.
- Any game data stored for your account.
We do not sell your data or use it for advertising or tracking - and deletion is permanent.
Important - cancel store billing separately. Deleting your account does
not cancel an active App Store or Google Play subscription. To stop future billing,
also cancel it in your store:
- iPhone/iPad: Settings → your name → Subscriptions.
- Android: Google Play → profile → Payments & subscriptions → Subscriptions.
Data retention
Account and profile data are removed promptly on deletion; routine backups are purged within
30 days. We retain only what the law requires (e.g. transaction records for tax/accounting),
for the minimum required period.